This edition of “Winning Ideas” is all about closing out 2015 with some well thought out impactful action. Amazing as it may seem, we are well into November. Seems like the year just got started! As the last of the fall colors give way, you are likely facing that point in your year where you are putting the finishing touches on your budgets for 2016 as you endeavor to finish 2015 strong. This is a good time to reflect on what you can do both personally and for your business to finish strong, and set yourself up for a winning 2016!
If you are in the hospitality business, this is a good time to focus on “hospitality”. Seems reasonable, after all that is your business! This is a great time for Guest Service training. Indigo Solutions can put together a round of training sessions that are designed especially for the needs of your hotel or business. For a small investment, we can help you get your staff ready for a great 2016! Maybe you have some remaining budget for 2015, or perhaps this is a good fit for the first quarter of next year. Either way, contact us today either through this website or by phone, so we can start working on a program for you.
For all of the hoteliers out there, this is a great time to look at the areas of your hotel that are most important. Every aspect of your property is important, but there are two that stand out. Not every guest uses your pool or your spa, restaurant or business center, but they all use your beds and bathrooms. Are they tired or do they sparkle? This is a great time to evaluate your beds, bath linen and terry. Your guests spend between one third and one half of their visit in your beds. If you truly want to get some bang for your end of the year bucks, this may be the very best place to start. Follow up with an honest review of the fixtures and the terry in your bathrooms. If most of the terry was around when you started 2015, you’re not putting your best foot forward. Some money spent here at year end is a great way to set you up for success in 2016!
This leads to my last piece of shameless self-promotion. For a very nominal investment, Indigo Solutions can provide you with a year end checkup for your hotel or hospitality related business. We have the advantage of being able to be a second set of eyes that can focus on whatever needs the most attention, whether it is the guest/customer facing aspects of the business or back of the house.
Lastly, don’t forget to take some time between now and year end to assess your own personal progress on goals for 2015, and some realistic goal setting for the year ahead. A little time for self-reflection now can provide some bang for your own bucks as we race toward 2016. Have a great month!